DNA Testing Information Consultation

Cancellation Policy

At True Life Medical, we value your time and are committed to providing a smooth scheduling experience. Please review our booking policy below: Booking Requirements: All services (coaching, wellness sessions, assessments, and programs) must be booked in advance through our official scheduling system or by contacting our office. A valid phone number and email are required at the time of booking. Full payment or deposit may be required to secure your appointment, depending on the service. Confirmation & Reminders You will receive a confirmation email or text after booking. Appointment reminders are sent 24–48 hours prior to your scheduled session. Please ensure your contact information is accurate to receive updates. Arrival & Attendance In-person clients are expected to arrive 5–10 minutes early. Virtual clients should log in on time with a stable internet connection and a quiet environment. Late arrivals beyond 10 minutes may result in session forfeiture. Changes & Rescheduling You may reschedule or cancel your appointment with at least 24 hours’ notice. Changes must be made through the booking system or by contacting our office directly. Late cancellations and no-shows will be subject to our No Refund Policy and will not be eligible for rescheduling or credit. Emergency Rescheduling We understand that emergencies happen. If you are unable to attend due to an emergency, please contact us as soon as possible. One courtesy reschedule may be granted at our discretion.

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